Intent-Driven Guided Commerce
& Data-Driven Engagement
One AI-Led Platform. Two Suites.
GUIDED SELLING > AI shopping assistants, hand-crafted for your product catalog with effortless deployment,
turning shopper intent into instant decisions, with a +66% conversion lift within the flow and +20% AOV
ENGAGEMENT > Captures zero-party data through interactive, gamified engagement,
fully integrated with your CRM.
Find Out How
Intent-Driven Product Discovery
Search, filters, and grids organize products, but they don't understand intent. Guided shopping translates shopper intent into relevant recommendations and confident purchases
Adaptive Logic
Plug & Play
Data-Driven
AI-Native
Experience Preview
See it in action
Poltio's Interactive Digital Shopping Assistants turn shopper intent into clear buying journeys that guide customers to the right product in real time with confidence.
Book a DemoHow It Works
Get Started in 3 Steps
Launch your guided buying assistant with a clean sequence built for speed and control.
01
Upload
Add Your Product Feed to Poltio
02
Create
Create Shopping Assistant Questions with AI
03
Set Up
Set Up Instantly via GTM/iFrame
Feature Snapshot
What You Get, Immediately
A practical setup matrix for fast-moving commerce teams.
Feature
AI Built-In
Yes - Runs through every layer of Poltio
Customer Success
Yes - Customer Success Manager, not a support ticket queue.
No-Code
Yes - One time setup (supports GTM, Shopify or custom CMS)
Zero-Party Data Capture
Yes - Collects first-hand customer preferences through every interaction, ready for your CRM.
Intent-Based Personalization
Yes - Adapts recommendations instantly based on real signals of customer intent, not static rules.
RESOURCES
Perspectives, Playbooks & Proven Outcomes.
Explore case studies, benchmarks, and expert perspectives on how guided commerce is transforming product discovery and ecommerce performance.
THE ADVANTAGE OF INTENT-DRIVEN SHOPPING JOURNEYS
NEW PLAYBOOK Real-Time Product Recommendations Enabled by Shopper Interactions
Mobile Impact MediaMarkt Dynamic Assistant 309% mobile conversion uplift 260% higher TV conversion and 120% higher average sale price.
Conversion Impact Arçelik Black Friday Assistant 620% conversion uplift 21% higher AOV and 81% full-assistant completion.
Commerce Impact Yves Rocher Shopping Assistant 108% conversion uplift 27% higher average transaction value and a 4.40% category bounce rate.
Retention Impact Decathlon Digital Sports Coach 55% re-order rate with 91% survey completion and 722% higher email click rate.
EXPLORE USE CASES
Choose the experience that fits your goals.
Whether simplifying complex choices through intent-driven discovery, capturing actionable data, increasing engagement, or creating gamified experiences, Poltio adapts to your objectives.
Transforms routines, concerns, and preferences into personalized beauty recommendations that simplify product discovery.
2.54%Conversion Rate
+20%AOV Uplift
+198%CR Uplift
Experience It Yourself →
Simplifies complex specifications and helps shoppers compare options with greater confidence and less friction.
9%Widget Engagement
81%Completion Rate
Experience loads when this section is opened.
Helps shoppers compare major appliances by need, budget, and purchase intent without overwhelming them.
9.07%Widget Engagement
55%Result Click
75%Widget Completion
808%Increase in Where to Buy Clicks
45%Widget Start
Experience It Yourself →
8%Completion Rate
+2.26%Conversion Rate
Experience It Yourself →
Home Improvement Shopping Assistant reduces choice overload by matching project intent, budget, and usage needs with the right products.
41%of users proceeded to view recommended products
1.5%Conversion Rate
Experience It Yourself →
Designed for peak retail moments, helping shoppers navigate seasonal demand with timely, relevant recommendations.
70%Completion Rate
21%Result Click
2.1%Conversion Rate
66%Widget Start
Experience It Yourself →
Campaign Assistants match shoppers with the most relevant campaigns based on their needs, preferences, and intent.
+42%AOV
1.15%Conversion Rate
+2.7%Conversion Rate Uplift
Experience It Yourself →
Gift assistants simplify occasion-led discovery by turning recipient context, budget, and taste into recommendation journeys that feel fast and thoughtful.
63.4%Engagement Rate
10.04%Conversion Rate
+92.95%Specific Product Conversion Rate
Experience It Yourself →
Engagement modules turn browsing sessions into interactive, measurable brand touchpoints.
Experience It Yourself →
Gamification flows add rewards, challenges and participation mechanics to the shopping journey.
Experience It Yourself →
Data Gathering Assistant captures declared intent and post-purchase profile signals that sharpen segmentation, CRM enrichment, and future personalization.
722%E-Mail Click Rate
3.1ROI
55%RE-ORDER RATE
FAQ / Objections
Every hesitation, resolved before checkout.
Guided selling is a product discovery approach that helps customers find the right product through interactive questions, personalized recommendations, and decision support. Instead of relying on static filters or requiring shoppers to understand technical specifications, guided selling translates individual needs, preferences, and use cases into relevant and real-time product suggestions. Often powered by AI and zero-party data, guided selling experiences replicate the expertise of an in-store advisor in digital channels. They are commonly used in e-commerce to simplify complex purchase decisions, reduce choice overload, improve customer confidence, and increase conversion rates across categories such as electronics, beauty, furniture, home appliances, and insurance.
AI Shopping Assistant is a digital product recommendation experience that helps shoppers find the right products through interactive questions, comparing options and personalized guidance. By replicating the expertise of an in-store associate online, Digital Shopping Assistants help customers make faster, more confident purchase decisions while improving product discovery and reducing decision fatigue.
Traditional product filters require shoppers to know exactly which specifications or features they need. Guided selling goes beyond static filters by understanding customer intent, preferences, and use cases through interactive questions. Instead of simply narrowing a product list, it identifies the most suitable products, explains why they match the shopper's needs, and often uncovers relevant options that would have been missed using filters alone. This creates a more personalized, confident, and efficient buying experience.
Guided selling can help increase conversion rates, uplift average order value, reduce decision friction, capture valuable customer insights, reduce product returns and create more engaging and smooth shopping experiences.
Zero-party data is information customers intentionally share with a brand, such as preferences, needs, interests, concerns, or purchase intent. It enables more transparent and relevant personalization.
Guided selling is used across virtually every retail category like electronics, beauty, personal care, fashion, furniture, home appliances, white goods and marketplaces. It is especially valuable in environments where customers need support navigating multiple options or complex purchase decisions.
Yes. Poltio integrates with leading e-commerce, CRM, CDP, analytics, marketing automation, and personalization platforms through APIs and native connectors.
Launch time depends on the quality and complexity of your product catalog and category structure. If needed, Poltio can enrich product data and translate complex specifications into shopper-friendly attributes. Once your product data and content are ready, Poltio's lightweight SDK and no-code platform enable deployment in as little as 1–2 weeks.
Poltio MCP (Model Context Protocol) lets you connect your Poltio account directly to supported AI assistants such as ChatGPT and Claude. Once connected, you can create and manage Poltio content, access statistics and analytics, manage leads, and perform other platform tasks simply by chatting with your AI assistant. The connection is securely authenticated through your Poltio account, making it easier for teams to access and manage Poltio workflows through the AI tools they already use.
Simply click Book a Demo or contact our team (info@poltio.com) to schedule a personalized walkthrough of the Poltio platform.
GET STARTED
Design Your Journey
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